Clik here to view.
Is Gay Marriage a Workplace Issue?
Amazon's Jeff Bezos and Chick-fil-A's Dan Cathy have made public their views about same-sex marriage. When it comes to my business and employees, I just try to do the right thing.There has been a...
View ArticleClik here to view.
What Your Customer Really Wants (It's Not What You Think)
Before you blame your employees for a strategy gone awry or spend a lot of money on a new one, read this.If you or a loved one ever had to spend time in a hospital or medical office, I bet you'd agree...
View ArticleClik here to view.
Why Do You Yell at Your Employees?
Six ways to keep your employees on track and working productively without getting worked up.I recently read an article in The Wall Street Journal, "When the Boss Is a Screamer," that got me thinking...
View ArticleClik here to view.
Don't Become One of the Worst Places to Work
Stay off any lists of the worst companies to work for. Here's how.Most of us are focused on learning and improving as leaders. Whether we've been at it for a year or 20, it is good to get some...
View ArticleClik here to view.
Survey Says: Workplace Culture Matters to Employees
But Deloitte reports a disparity between how leaders and employees view their workplace culture.Since I'm an evangelist for the link between good company culture and strong business results, I'm always...
View ArticleClik here to view.
5 Tips to Resolve Conflict (Before it Gets Out of Control)
Avoiding a conflict won't get you anywhere. Here's what you need to do to nip it in the bud.I'm sure you spend a lot of time dealing with conflicts between employees at your company. Sometimes I think...
View ArticleClik here to view.
When a Client Relationship May Be at Risk: 3 Red Flags
Here's how to be vigilant and make sure your customers stay your customers--for good.I remember reading What Your Clients Won't Tell You and Your Managers Don't Know by John Gamble. This great book has...
View ArticleClik here to view.
Put Entrepreneur Problems in Perspective
I recently met soldiers severely disfigured in the Iraq and Afghanistan wars. They taught me a crucial lesson.As entrepreneurs, we're often described as risk-takers who are willing to sacrifice a lot...
View ArticleClik here to view.
Find a Cause, Give It to Your Team & Get Out of the Way
Beryl's fifth annual golf tournament to raise money to fight brain cancer was this week. We raised more money than ever before--and got more than that.In all my years running The Beryl Companies, I've...
View ArticleClik here to view.
10 Ways to Make Visits to Your Office Memorable
You can feel the culture--a certain family "vibe"--the moment you walk in the door to our offices. Here's how you can create an ambiance too.Recently, an opposing team's fan was so impressed with the...
View ArticleClik here to view.
Entrepreneur Opportunity: Satisfied Hospital Patients
Hospital payment from the government is now partly based on how satisfied patients are with care. Here's what that means for you.Hospitals will get paid more if they make their patients happy. You read...
View ArticleClik here to view.
Find Out If Your Employees Are Really Engaged
A new online tool will help you measure the strength of your company culture.I talk a lot with business leaders about company culture and employee engagement--and the connection they have to financial...
View ArticleClik here to view.
10 Leadership Practices to Stop Today
If you want to be the best in your industry, you have to get rid of your outdated management style.You might not feel it day-to-day, but business management is in a major transition. The old days of...
View ArticleClik here to view.
Your Employees Could Be a Lot More Engaged
A new online tool helps you measure the strength of your company culture. Check out the results so far.A few weeks ago, I challenged you to take a quick 10-question survey to measure how you perceive...
View ArticleClik here to view.
How You Can Recruit Top Talent
Take a cue or two from Justin Yoshimura, a 23-year-old Silicon Valley serial entrepreneur who is his company's lead headhunter.I recently received a note from the CEO of a company in San Francisco who...
View ArticleClik here to view.
Preserve Your Company's Culture As You Grow: 5 Steps
What's the hardest part of managing a growing workforce? Maintaining company culture. But you can do it, just like Southwest Airlines, Whole Foods--and Beryl Health.One of the questions I get most is:...
View ArticleClik here to view.
Tim Cook's Attention to Culture Will Grow Apple Even More
How Tim Cook treats employees may leave him a legacy bigger than Steve Jobs'.Much has been written about the brilliance of Steve Jobs and the iconic company that he built. Many say that it was Steve...
View ArticleClik here to view.
4 Things Killing Your Business (& What You Can Do About It)
Before you can fix your business, you have to know what the real problems are.A good friend recently told me about major struggles she was having with her company's finances. As she tried to implement...
View ArticleClik here to view.
Say These 7 Words More Often
If you have only one resolution for 2013, make it to say these seven words more often.In the early 2000s, Frank Maguire, an early senior FedEx executive spoke to my Vistage entrepreneur group. I was...
View ArticleClik here to view.
How to Weed Out Entitled Employees
Even if your company is a great place to work, not all employees will sufficiently appreciate it. Take a stand.I'm fortunate enough to lead a company that has been recognized locally and nationally as...
View ArticleClik here to view.
You Don't Have to Be a High-End Firm to Offer High-End Customer Service
A recent trip using Enterprise Rent-A-Car reminds me luxury customer service isn't expensive, but hugely desirable.Whenever I rent a car, I call what I believe to be the high-end rental car...
View ArticleClik here to view.
6 Reasons to Choose a Strategic Buyer Over Private Equity
Nine years and three suitors after he was first approached, this entrepreneur decided to sell to a publicly-traded strategic buyer. Here's why.I sold my largest business, BerylHealth, a health care...
View ArticleClik here to view.
Silver Lining for the Broken-Down Carnival Cruise? Praise for the Ship's Crew
How Carnival employees handled a filthy, smelly fiasco in the Gulf of Mexico can teach you a thing or two about top-notch customer service.You've probably been paying attention to accounts of the...
View ArticleClik here to view.
Can American Airlines Leadership Get It Right This Time?
Forget logos and new uniforms. Make employees happy for the best shot at success.About a year ago, I wrote an open letter to Tom Horton, CEO of American Airlines. They had just filed for bankruptcy,...
View ArticleClik here to view.
3 Reasons Entrepreneurs Love Texas
Texas is enjoying a rapidly growing and evolving entrepreneurial sector and it has nothing to do with the Lone Star state's famous brisket.Deep in the heart of Texas, many would tell you that when it...
View ArticleClik here to view.
6 Ways Obama's Affordable Care Act is Good for Your Business
One health care entrepreneur espouses the legislation's virtues, even if it means more government involvement in business.I'm sure you're watching closely as the Affordable Care Act (ObamaCare) is...
View ArticleClik here to view.
Why You Should Care About Hospital Culture
Let's shake up the patient-care industry. Think about hospital culture first, and patients second. Here's why.Each week, my Inc. column is dedicated primarily to issues around culture and employee...
View ArticleClik here to view.
Leadership Rule No. 1: Epitomize Your Company Culture
Only one thing is universal about company culture: You can't delegate it.The definition of company culture varies dramatically from leader to leader. Some see it as the extent to which employees are...
View ArticleClik here to view.
Turn a Good Worker Into a Great Manager: 6 Steps
It's noble to promote from within, but irresponsible if it's without preparation. Here's what you should do.I'm sure this is familiar. You have a great employee, who does strong work, and is ready for...
View ArticleClik here to view.
The Biggest Threat to the Yahoo-Tumblr Combination
A recently-acquired founder has some advice on company culture for Marissa Mayer.So another young tech genius cashes out as Yahoo acquires Tumblr for $1.1 billion. Will Yahoo CEO Marissa Mayer be able...
View ArticleClik here to view.
5 Easily-Copied Traits of an Excellent Leader
Harold MacDowell, CEO of TDIndustries, sets a standard for company culture that you should imitate. Here's how.I recently met and had breakfast with Harold MacDowell, the CEO of TDIndustries, a...
View ArticleClik here to view.
Crux to Preserving Your Culture As You Grow
If you want all your employees to have the same experience at your company, don't forget about this crucial relationship.As the founder and CEO of BerylHealth, I built a company from three employees to...
View ArticleClik here to view.
This Entrepreneur Ascribes His Success to 5 Core Values
One owner tells Inc. columnist Paul Spiegelman how establishing core values 10 years ago helped his firm thrive. Seriously.During the Inc. Small Giants Summit and the Inc. Leadership Forum in June,...
View ArticleClik here to view.
How to Measure the Return on Your People
What's the best way to quantify the value of your leadership team members? Sell your company and witness them thrive.I always worked hard to build the leadership team at BerylHealth, up until the time...
View ArticleHow Your Receptionist Can Instill Great Culture
Champion company culture from the top. But if you want it to endure, recruit your front line.
View ArticleWill Your Company Culture Flunk This Ethics Test?
All your effort in building a good corporate culture can backfire if your core values aren't communicated clearly. How to make sure your mission statement can withstand the law of unintended consequences.
View ArticleHow to Find the Right Investor [VIDEO]
BerylHealth founder Paul Spiegelman, who recently sold his company, explains how to size up a prospective buyer or investor.
View ArticleHow to Instill Company Values [VIDEO]
Paul Spiegelman, chief culture officer at Stericycle, talks through three steps to make values part of your company culture. Really.
View ArticleCreate a Strong Company Culture: Step No. 1 [VIDEO]
Stericycle chief culture officer Paul Spiegelman describes how you can set up the foundation for a powerful company culture.
View ArticleWhy You Need to Fire Bad Employees Right Now
Hiring a problem employee is bad. Not firing him is worse.
View Article
